1. General
Only persons of legal age, 18 or 20 years, or older depending on your place of residence, who are not under guardianship, and are not acting in the capacity as a company, with a physical address in one of the countries that satinskinz2u.com provides deliveries to can place an order.
2. International Shipping and Customs Duties Policy at SATIN SKINZ
All prices listed on satinskinz2u.com exclude shipping fees, import taxes, and customs duties.
For international shipments, please be aware that import duties and tax rates are set by the destination country and may vary depending on local regulations. SATIN SKINZ does not cover these charges. If your order exceeds the duty-free threshold of your country, additional customs fees may be applied upon delivery.
All taxes, import duties, and related charges are the sole responsibility of the receiver. We recommend checking with your local customs office for more information before placing your order.
We offer flat-rate shipping regardless of the size or weight of your order, and shipping costs are displayed during checkout. Should your order require multiple shipments, you will not be charged extra for the additional deliveries.
3. Order Placement and Fulfillment Process at SATIN SKINZ
You can place your order through satinskinz2u.com. Upon placing your order and providing your email address, you will receive an email confirmation. SATIN SKINZ will proceed to fulfill the order based on this confirmation. Should we encounter any difficulties in fulfilling your order, we will promptly inform you. If payment has already been received for such an order, we will endeavor to issue a refund using the original payment method. If alternative arrangements are required for any reason, we will notify you and advise you to contact Customer Service for assistance with the refund process.
4. Damaged Item Policy and Resolution Process
We know how frustrating a damaged product can be.
Damaged Item Policy:
To receive a resolution of the issue, it is necessary to contact us within 7 days of the delivery date for any damaged product(s). In the event that your order is not correct, we have a variety of solutions available. To help make your order perfect, we may require a photo and/or for the original product to be returned when providing a resolution. If you are instructed to return the original product and it is not received at our Returns Center, we reserve the right to reverse the refund or charge for a replacement product. We have the right to refuse service to any damaged product(s) reported more than 7 days after the delivery date.
5. Purchase Policy and Order Placement Guidelines
If you change your mind after making the purchase, we are not obligated to offer a refund, replacement, return, or cancellation. ALL SALES ARE FINAL. There will be no reimbursement, return, or cancellation. Each product is shipped and inspected by us and will not be shipped with any defects. Please be sure about your purchase before placing your order. We are confident that our products will not leave you disappointed!
Additionally, please note that once an order has been placed, we are unable to accommodate modifications to the order (such as requests to add or reduce products) as well as changes to the shipping and billing addresses.
6. SATIN SKINZ Order Processing and Delivery Guidelines
SATIN SKINZ exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
SATIN SKINZ endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 4-10 business days following confirmation of an order. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.
Please note that SATIN SKINZ is not liable for:
-Delays caused by the shipping carrier
-Incidents of theft or damage to packages
-Replacement of lost orders resulting from incorrect delivery information provided by the customer.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
If your order does not arrive by the scheduled date, please contact SATIN SKINZ Customer Service